Anger is a universal experience. Dogs get angry, bees get angry, and we humans get angry, too. You do not have to be a psychologist to know that managing anger productively is something few individuals, organizations, communities, and societies do well. Yet, research tells us that those who manage their anger well are happier and much more successful in life. The team member who can effectively confront his teammate about his negative attitude increases his team’s chances of success, as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps the customer happy, but also loyal. In this serene and calming one-day course, you will learn how anger negatively affects your body, mind, behavior, and the people around you. You will learn a powerful, yet simple five-step method to break old patterns and replace them with a model of assertive behavior. You will learn new and powerful strategies and techniques on how to manage your own emotions when faced with angry people.