Business Development

Conflict Resolution

The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson, PhD and author of Coping with Difficult People. That is great advice for those who live on an island with “Wilson,” but that does not work for the vast majority of people who cannot avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, and indecent. In fact, success in the world sometimes depends on your ability to work well with all types of personalities.

In this non-conflict one-day course, you will learn to recognize how your own attitude and actions impact others. You will learn new and effective strategies and powerful techniques in dealing with difficult people. You will learn how to develop coping strategies for dealing with difficult people and difficult situations, and how to manage and deal with frustration.

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