Conflict Resolution
Signature Course No. 3 — A Signature AI Socratic Coaching Course.
A New Kind of Learning
Socratic coaching, delivered by an agentic AI coach.
Not a course you watch. An AI coach you work with.
The Lighthouse Coach begins by discovering how you think about the subject, teaches what is missing, and gives you realistic practice before asking you to prove that you can use it. You may test out of concepts you already understand, while capstones turn the learning into a practical plan, decision, conversation, or other real-world result.
The curriculum is deliberately authored; the AI delivers it through coaching. It is not an AI randomly generating lessons.
A coach that teaches by asking — not by lecturing
The Lighthouse Coach is an AI Socratic coach built on Cognosco Learning's Conflict Resolution course. It does not play videos at you. It holds a conversation: it asks you a question, listens to your answer, names the misconception it hears, affirms what you got right, and asks the next question — the way a great coach works in the room.
This course is built for anyone who has to handle workplace conflict well — managers dealing with team friction, and professionals navigating a difficult colleague. The Coach works through seeing conflict clearly first, then resolving it: root causes, escalation, and communicating under tension.
Module 1, Understanding and Defusing: Seeing Conflict Clearly and Lowering the Temperature (Concepts 1–9), comes first; Module 2, Resolving It: Mediation, Agreement, and a Culture That Argues Well (Concepts 10–18), builds on it. You can type your answers, or talk out loud: the Voice Coach speaks its questions and listens to your spoken replies, hands-free.
The course is self-paced and always on — roughly 30 minutes per concept, about 9 hours in full, taken in as many sittings as you like. Learners who already know the material can test out concept by concept.
This is the third course in The Lighthouse Signature Series — the online counterpart to the one-day, in-person learning Cognosco Learning has delivered since 2002.
Course Facts
One full concept, coached end to end — free: verify your email and we’ll send you a link to start.
Already enrolled? Enter the course →
Diagnose → Learn & Practice → Prove → Capstone
Every learner moves through the same discipline a Cognosco instructor would insist on in the room.
Diagnose
The Coach starts by finding out what you already know. Everyone begins with Module 1 — no skipping the foundations you only think you have.
Learn & Practice
Work each concept in conversation with the Coach — spoken or written — then practice it against realistic situations until it holds up.
Prove
Every concept ends in proof: answer the check cold and demonstrate the skill. Know it already? Test out and take credit immediately.
Capstone
Finish with two capstones — Cooler Heads for Module 1 and The Whole Resolution for Module 2 — that pull the whole course together, and earn the certificate.
What You'll Learn
Conflict in the workplace is inevitable — but how you handle it determines whether it destroys morale or drives the team forward.
This course teaches you proven frameworks for de-escalating tension, facilitating productive disagreements, and reaching outcomes that leave all parties feeling heard and respected. You will learn how to identify the root causes of conflict before they escalate, communicate effectively in high-emotion situations, and apply structured mediation techniques that turn adversarial standoffs into collaborative problem-solving. Whether you are a manager dealing with team friction or a professional navigating a difficult colleague, you will leave with the confidence and tools to turn conflict into opportunity.
What you will learn
- Identify the root causes of workplace conflict
- Apply structured mediation techniques
- Communicate in high-tension situations
- Build a culture of constructive disagreement
Everything in the course
- All 18 concepts of Conflict Resolution, in 2 modules
- A diagnosis first — the Coach finds where you actually stand before teaching
- Learn, Practice, Prove for every concept — no passive video watching
- A test-out on every concept: prove you know it and move on
- The Voice Coach: talk with the Coach out loud — it speaks, listens, and replies
- A personal Learner Record of your work across the course
- Two capstone exercises: Cooler Heads and The Whole Resolution
- A printable session summary whenever you pause
- The Lighthouse Coach completion certificate (Signature Series)
- Your progress is saved as you go — stop anytime, resume where you left off
Built for people who handle conflict
Conflict Resolution is for managers and supervisors whose teams lose time, morale, and good people to friction they were never taught to handle, professionals navigating a difficult colleague, and team leads and informal mediators — the people every workplace actually sends into a dispute first, whether or not it is in their job description. It is also for organizations that want disagreements settled in the room, on the facts, instead of in the hallway, by rumor, or by resignation letter.
No prior coursework is assumed. The diagnosis at the start meets you where you are, and the test-outs make sure experienced learners are never forced to sit through what they can already prove.
Prefer to learn live and in person? The same material anchors Cognosco's one-day programs — browse the in-person catalog.
Start with the diagnosis
$195 — introductory price. One payment. No subscription, no password to manage.
Here is exactly what happens when you enroll:
- Pay securely with Stripe — you are taken straight into the course
- Create your learner profile and begin the Module 1 diagnosis
- Save the access key you are given — it restores your enrollment on any device
- Learn at your pace; your progress is stored in your browser on your device
For the full voice experience, use Chrome and allow the microphone when asked. Typing your answers works everywhere, all the time. Questions before you enroll? Email hello@cognoscolearning.com.
More Signature Courses are coming
Conflict Resolution is Signature Course No. 3. Leave your email and we'll send you news of future Signature Courses and Lighthouse updates as they are announced — nothing else.