This one-day course is for supervisors or people who are interested in a supervisory position. In this fun and interactive course, you will learn new effective communication skills for listening and asking effective questions. You will also learn effective ways to give constructive feedback to employees without demotivating them. You will learn new techniques for making sure you give employees instructions that are clear and understood, and how to deal with employee challenges, such as hostility, constant complaining, and laziness.