Process Mining: See How Work Really Flows
Signature Course No. 298 — A Signature AI Socratic Coaching Course.
No experience needed — your coach starts where you are.
A New Kind of Learning
Socratic coaching, delivered by an agentic AI coach.
Not a course you watch. An AI coach you work with.
The Lighthouse Coach begins by discovering how you think about the subject, teaches what is missing, and gives you realistic practice before asking you to prove that you can use it. You may test out of concepts you already understand, while capstones turn the learning into a practical plan, decision, conversation, or other real-world result.
The curriculum is deliberately authored; the AI delivers it through coaching. It is not an AI randomly generating lessons.
A coach that teaches by asking — not by lecturing
The Lighthouse Coach is an AI Socratic coach built on Cognosco Learning's Process Mining: See How Work Really Flows course, in the Personal Effectiveness & Well-Being category. It does not play videos at you. It holds a conversation: it asks you a question, listens to your answer, names the misconception it hears, affirms what you got right, and asks the next question — the way a great coach works in the room.
Ask a room of managers to draw their main process and you will get a tidy diagram. Boxes in a row, arrows pointing forward, no loops, no waiting, no exceptions. Then ask the system that runs that process what actually happened last month and you will get something else entirely — dozens of paths, steps repeated, cases waiting days between touches that take minutes. Both pictures claim to be the process. Only one of them is evidence.
This course teaches you to work from the evidence. What an event log is and what makes one trustworthy, how the choice of a case identifier decides what journey you are even looking at, and how discovery turns a log into a map of the paths work really takes — every figure measured with its denominator stated and its limits named.
Then it teaches you to use the picture like an analyst. Scope a question before you filter a log, segment before you average, read resources and handovers without blaming people, cost activity honestly, hunt root causes by structured comparison, match an intervention to its diagnosis, and monitor a change fairly across two periods.
It works in two movements. First, Module 1 — Seeing the Real Process: From Logs to Maps — work through Concepts 1–9, finishing with The As-Is Process Atlas; then, Module 2 — Using the Picture: Diagnosis, Action, and Governance — work through Concepts 10–18, finishing with The Flow Decision.
Both capstones produce real artifacts — an as-is process atlas of a food producer's order-to-delivery log, 12,480 cases read honestly; and a flow decision pack that rules on a consultancy proposal lever by lever and sets the standing practice an organization keeps.
The honesty discipline is part of the course. Every figure is a stipulated teaching figure you can recompute yourself, every share is a share of the cases in this log, over this period, under this case definition — and a log is never treated as a way to watch individuals, score them in secret, or settle arguments about effort.
The course is self-paced and always on — roughly 30 minutes per concept, about 9 hours in full, taken in as many sittings as you like. You can type your answers, or talk out loud: the Voice Coach speaks its questions and listens to your spoken replies. Learners who already know the material can test out concept by concept.
Process Mining: See How Work Really Flows is part of The Lighthouse Signature Series — the online counterpart to the one-day, in-person learning Cognosco Learning has delivered since 2002.
Course Facts
One full concept, coached end to end — free: verify your email and we’ll send you a link to start.
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Diagnose → Learn & Practice → Prove → Capstone
Every learner moves through the same discipline a Cognosco instructor would insist on in the room.
Diagnose
The Coach starts where the course starts: with what you actually bring. You never analyze a process — you analyze a log of a process, and the distance between the two is your professional responsibility. Every concept opens with three questions that locate where you actually stand, and your answers shape how deeply the Coach works the concept with you. Everyone begins with Module 1 — no skipping the foundations you only think you have.
Learn & Practice
Work each concept in conversation with the Coach — spoken or written — then practice it against realistic situations until it holds up.
Prove
Every concept ends in proof: answer the check cold and demonstrate the skill. Know it already? Test out and take credit immediately.
Capstone
Finish with two capstones — The As-Is Process Atlas for Module 1 and The Flow Decision for Module 2 — that pull the whole course together, and earn the certificate.
What You'll Learn
Never quote a figure without its base. Not most cases take the short path, but of the 2,000 cases in this March log, 860 — 43% — took it. The habit that separates evidence from atmosphere.
Module 1 teaches you to see. The log and the case, the discovered map and its variants, time decomposed into cycle, service, and waiting, conformance sorted before it is judged, bottlenecks found by arithmetic, rework counted with its trigger, and a fitness statement for every log you touch.
Module 2 teaches you to act without abusing the picture. Scope first, segment before averaging, resources read as patterns and never as verdicts on people, cost built honestly, causes hunted by comparison, levers matched to diagnoses, and changes monitored fairly.
And it leaves you a practice. A standing mining practice — question backlog, governed extracts, standard read, decision record, ethics review — that keeps the picture current as the process drifts.
What you will learn
- Read the raw material: what an event log is, how the case choice defines the journey, and how to judge whether a log deserves trust
- Discover the real process: the map, its variants, its time, its conformance to the intended path, its bottlenecks, and its rework — each measured with an honest denominator
- Interrogate the picture: scope and filter without distorting, segment before averaging, read resources, handovers, and cost at the strength the log supports
- Act on what you see: match an intervention to a diagnosis, monitor a change fairly, hold the line on people and privacy, and run mining as a standing practice
Everything in the course
- All 18 concepts of Process Mining: See How Work Really Flows, in 2 modules
- A starting-point check first — the Coach finds where you actually stand before teaching
- Learn, Practice, Prove for every concept — no passive video watching
- A test-out on every concept: prove you know it and move on
- The Voice Coach: talk with the Coach out loud — it speaks, listens, and replies
- A personal Learner Record of your work across the course
- Two capstone exercises: The As-Is Process Atlas and The Flow Decision
- A printable session summary whenever you pause
- The Lighthouse Coach completion certificate (Signature Series)
- Your progress is saved as you go — stop anytime, resume where you left off
Built for people asked where work really gets stuck
Process, operations, and business analysts — the people asked where it actually gets stuck, who need an answer built from records rather than impressions.
Operations and service managers — owners of a flow of orders, claims, tickets, batches, or applications — who suspect the wall chart and the lived process have parted company.
Improvement staff, systems and data staff, and auditors — who need defensible before pictures, honest baselines, and fair after pictures, who maintain the systems whose logs this discipline reads, or who need to know how work actually moved and which cases left the prescribed path. The course assumes ordinary business arithmetic, shown with its working and its denominator, and no experience with any particular software tool.
Prefer to learn live and in person? The same material anchors Cognosco's one-day programs — browse the in-person catalog.
Start with The As-Is Process Atlas
$195 — introductory price. One payment. No subscription, no password to manage.
Here is exactly what happens when you enroll:
- Pay securely with Stripe — you are taken straight into the course
- Create your learner profile and begin the Module 1 starting-point check
- Save the access key you are given — it restores your enrollment on any device
- Learn at your pace; your progress is stored in your browser on your device
For the full voice experience, use Chrome and allow the microphone when asked. Typing your answers works everywhere, all the time. Questions before you enroll? Email hello@cognoscolearning.com.
Before you enroll
What is a Socratic coaching session?
A conversation, not a video. Your coach asks a question; you answer — out loud by voice, or by typing — and the coach responds to what you said: naming the misconception it hears, affirming what you got right, and asking the next question. You advance only when you have mastered each concept, so a finished course means the learning held.
How long does it take — and how long do I have?
About 30 minutes per concept. Learn in sittings of any length; your progress is saved as you go. You have a full year from purchase to finish, and you can revisit and retake within that year.
What does the certificate verify?
That you completed every concept and both capstones of this course. Anyone can confirm a Cognosco certificate online — enter its certificate ID on our verification page.
What if it isn't for me — what are the refunds?
If you have not started, cancel for a full refund within seven days of purchase. Once you have started, there is no cash refund — stop before finishing and we credit the full amount you paid toward any other course in the library (credit valid one year from your original purchase). Once you complete the course, no refund or credit applies.
More Signature Courses are coming
Process Mining: See How Work Really Flows is Signature Course No. 298. Leave your email and we'll send you news of future Signature Courses and Lighthouse updates as they are announced — nothing else.