Delegation & Accountability

Most delegation fails before any work begins — not because the person receiving the work could not do it, but because nobody taught the person handing it over what a hand-off actually contains. This course teaches delegation as a discipline: choosing what to hand over and what never to hand over, matching work to a person's real readiness, and briefing whole — the outcome, the boundaries, the authority, and the check-ins — before work starts, not after it drifts. You will learn to follow through without hovering: to read progress on evidence rather than impressions, to correct course early and once, and to hold people to a standard without shaming them. You will learn the hard calls — diagnosing failure before assigning blame, and taking work back honestly when taking it back is the right answer — and the two directions managers delegate worst: up, to their own manager, and sideways, to peers they cannot instruct. The course works on your actual delegations throughout: bring real work, anonymized, and leave with it handed over properly.