Difficult Conversations & Feedback
Instructor: Cognosco Learning · Duration: Full Day · In-Person
One-day, in-person course — $595 per person · 3–4 seats save 10% · 5+ seats save 20%
About This Course
Some conversations at work carry weight: the performance talk you have postponed twice, the feedback a good employee needs and will not enjoy hearing, the hard truth owed to a colleague, a client, or your own manager. This course teaches the planned, one-on-one, high-stakes conversation end to end — preparing what must be said, separating the person from the problem in your own head first, opening without ambush, saying the true thing plainly and kindly, hearing the response in full, giving feedback that is specific enough to use, receiving feedback without collapse or counterattack, and following up so the conversation actually changes something. It is written for managers primarily, and for any professional who must deliver hard truths and would rather do it well than do it late.
What You'll Learn
- Prepare a difficult conversation with a clear purpose and clean evidence
- Open without ambush and say the true thing plainly and kindly
- Give specific, usable feedback and hear the response fully
- Receive feedback, follow up, and repair conversations that go badly
Looking to train a whole team? See corporate training →
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In-person · Full day · Taught by Cognosco Learning instructors
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